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Kalama Telephone Company is a locally-owned, independent telephone company located in Kalama, Washington.
We provide business and residential telecommunications services to Kalama and surrounding areas of Cowlitz
County. We offer the best of both worlds in today's telecommunications industry: the latest technology,
in a friendly, customer-oriented small town manner. |
How To Reach Us
Kalama Telephone Company
290 N. 1st Street
P.O. Box 1068
Kalama, Washington 98625
(360) 673-2755
866-623-2205
E-mail:kalamatelco@kalamatelephone.com
Business Office Hours:
Monday Through Friday
9:00 A.M.-5:00 P.M.
Repair Service
(360) 673-3322
Directory Assistance
Within your local calling area
1+(area code)+555+1212
Outside your local calling area
1+(area code)+555-1212
Toll free numbers 1+800-555-1212
Additional Kalama Telephone Company Directories
(360) 673-2755 |
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Mail Payments To:
Kalama Telephone Company
P. O. Box 4005
Tenino, WA 98589
For your convenience, we have a payment slot by the door to the lobby of the business office.
Buried Cable Location
Call before your dig!
811 or (800) 424-5555
Directories For Other Cities
DEX: 1-800-422-8793
Washington State Telecommunications Relay Service
(TRS) TTY-1-800-833-6388
Voice 1-800-833-6384
Yellow Pages Sales And Customer Service
Local Insight Yellow Pages
1-800-428-0185 |
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Billing And Payment
Bills
Bills are mailed on the 1st day of each month; are due and payable when presented; are past due 15 days
thereafter.
How Am I Billed?
The monthly charge for your local telephone service is billed one month in advance. Long distance calls
are, of course, billed after you make them. Subscribers are held responsible for all toll charges
originating from their telephone.
Explanation of Local Taxes and Surcharges
9-1-1
Cowlitz County and Washington State levy charges for providing 9-1-1 phone services.
FCC Subscriber Line
This is a surcharge mandated by the Federal Communications Commission. The FCC ruled that long-distance
rates had been subsidizing local rates. These residential and business line surcharges were intended to
move more costs to your monthly bill, thereby allowing long-distance rates to reflect more of their actual
cost.
FCC Universal Service Charge
This is a surcharge mandated by the Federal Communications Commission. This charge is designed to help
keep local telephone service rates affordable for all customers, in all areas of the United States.
Washington Telephone Assistance Program
The state collects a monthly assessment to help low income families pay for local telephone service.
Telephone Relay Service Tax
This is a tax levied by the state to help people who cannot hear to communicate by phone. The program
subsidizes equipment which works like computer modems so typed messages can be sent by phone; it also
involves the use of telephone operators who convert printed messages to spoken words.
City, County and State Sales Taxes
These taxes are a flat percentage rate, but they are not levied on all charges and taxes, so it's hard to
estimate the exact amount assessed any individual customer. Combined percentage rate varies depending
on whether you live in a town or unincorporated area.
Federal Excise Taxes
Roughly, this is 3% of your total phone bill, but again, certain charges and taxes are exempt from this tax.
Past Due Accounts
You
will be advised of the past due account by a written notice. We
will make two attempts to reach you by telephone prior to disconnection
of service. If you are disputing any charges on your bill,
contact the Business Office. Service will not be totally
disconnected while you are pursuing any remedy or appeal provided any
amounts not in dispute are paid when due.
Advance Payments, Establishment of Credit
If you are a new customer or have recently moved and
need to reestablish service, we may ask for an advance payment. We will establish credit to any
residential customer who demonstrates a satisfactory credit record on their previous telephone service.
Customers requesting business telephone service may be requested to demonstrate satisfactory credit that is
appropriate for the service requested.
Application of Business Rates
The use of telephone service for business purposes
automatically subjects that service to business rates regardless of the type of premises on which the
telephone is installed.
Customer Complaints and Disputes
When you have a problem with your telephone service or
billing, call our Business Office. Our service representatives in the Business Office are specially
trained to solve your telephone problems. |
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