Having trouble with your internet connection?
Our technical support staff is available 24/7 to assist you with your internet-related problems. If the frequently asked questions below don’t resolve your issues, please call (360) 673-2978 for assistance, or email us at support@scattercreek.com.
Having trouble with your Wi-Fi?My problems instantly became your priority and that’s something we can’t get with big commercial companies.
Turning your Wi-Fi router off and then back on again solves most problems. But when you’re constantly having trouble connecting, or experiencing very slow performance, there’s a good chance there are other problems you need to address. Learn more in this guide.
Did you know that Managed Wi-Fi is available with any of our internet packages and adds optimal connectivity throughout all areas of your home or business? You’ll appreciate the state-of-the-art equipment, predictable performance, extended range, worry-free installation, connection assistance, low cost, and customer service you’ve come to expect from Kalama Telephone Company.
Learn more about Managed Wi-Fi or call our office for assistance (360) 673-2755.
You can use our speed test to measure your current internet connection speed.
There are a few things to consider before you begin the test:
- The speed test should work in any web browser that supports Flash. (At least Flash 8 is required to use the current version of the speed test.)
- JavaScript is also used heavily throughout the site, even to display Flash, so make sure you don’t have JavaScript disabled.
- Directly connect your computer to the modem. Testing via a wireless connection yields varying results that don’t represent your service’s full potential.
- Close other programs using the Internet, disconnect from VPN, and make sure you are not downloading or uploading anything.
- Turn off other computers, tablets or gaming consoles that share your home network.
The following are the preferred email settings you will need to get set up. You may need some or all of these depending on your device. For additional assistance, please contact us.
Incoming mail server type: IMAP
Incoming mail server name: mail.scattercreek.com
Username: Your full email address
Password: Your email password
Incoming mail port number: 993
Incoming mail security: TLS
Outgoing mail server type: SMTP
Outgoing mail server name: mail.scattercreek.com
Outgoing mail port number: 587
Outgoing mail security: TLS
