Internet Technical Support

Turning your Wi-Fi router off and then back on again solves most problems.  But when you’re constantly having trouble connecting, or experiencing very slow performance, there’s a good chance there are other problems you need to address.  Learn more in this guide.

Did you know that Managed Wi-Fi is available with any of our internet packages and adds optimal connectivity throughout all areas of your home or business?  You’ll appreciate the state-of-the-art equipment, predictable performance, extended range, worry-free installation, connection assistance, low cost, and customer service you’ve come to expect from Kalama Telephone Company.

Learn more about Managed Wi-Fi or call our office for assistance (360) 673-2755.

You can use our speed test to measure your current internet connection speed.

There are a few things to consider before you begin the test:

• The speed test should work in any web browser that supports Flash. (At least Flash 8 is required to use the current version of the speed test.)
• JavaScript is also used heavily throughout the site, even to display Flash, so make sure you don’t have JavaScript disabled.
• Directly connect your computer to the modem. Testing via a wireless connection yields varying results that don’t represent your service’s full potential.
• Close other programs using the Internet, disconnect from VPN, and make sure you are not downloading or uploading anything.
• Turn off other computers, tablets or gaming consoles that share your home network.

Click here to be redirected to our speed test.